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PLC GROUP
   
OSS/BSS Strategic Planning Services
Telecom and Wireless Service Providers expect the Next Generation Networks (NGN) framework to provide them with tools that would ensure customer loyalty through a high quality end-user experience. However, the path towards achieving the ideal NGN is fraught with formidable challenges. The most critical challenge confronting operators is optimizing their OSS and BSS platforms, systems, and processes.

With an extremely crowded and complex OSS/BSS vendor environment, relying on experienced
external partners or consultants becomes a necessity for Service Providers to define a comprehensive and clear OSS/BSS strategy.

Through its Strategic Advisory Practice, PLC Group has been assisting Telecom and Wireless Service Providers to understand the implications of OSS/BSS strategy and its importance for:
  • Service and Product definition
  • Service and Network Implementation
  • Service Provisioning and Billing
  • Customer Relationship Management

Part of our OSS/BSS Strategic Planning Service is a roadmap that lays out medium-to long-term strategy and plans for Company Growth, Technology & Organizational Transformation, Business Process Optimization, Customer Acquisition & Retention and Marketing.

In turn, these medium-to long-term plans could be used to create a framework for decision making, business process development and a portfolio of pipeline projects for an organization to transform the vision into a competitive advantage.

 

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News: Aug 1, 2008 - PLC Group announces a Partnership with a global Systems Integrator... More

 

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